Privacy Policy - United States
Sky Analytica - General Privacy Policy
Effective Date: November 1, 2023
California residents, please review additional privacy information in our California Privacy Notice. Residents of the state of Colorado, Connecticut, Iowa, Montana, Nevada, Virginia, and Utah may have rights in addition to or different from the terms in this Privacy Policy and should consult their state-specific pages set forth below, if any are provided.
1. About Sky Analytica and this Privacy Policy.
Sky Analytica Corporation, a Delaware corporation, and its group companies (collectively, “Sky Analytica,” “we,” “us,” or “our”) are committed to protecting your privacy. Sky Analytica is a technology company that develops technology solutions to help post acute care provides increase efficiencies in sales and operations.
This Privacy Policy (“Policy”) explains how we process (e.g., collect, use, disclose and/or protect) personal information when we are acting in the data processing role or capacity of a Controller (as defined below). This Policy applies to personal information relating to individuals who are registered users of or subscribers to our Services (as defined below) (“Users”);
Notice to Certain California Individuals: Please note that the disclosures regarding the collection, processing/use and disclosure of personal information of, from or about certain users are only covered by the California Privacy Rights Act of 2020, as amended (“CPRA”). The disclosures regarding the collection, processing/use and disclosure of personal information of, from, or about Users, are set forth in both this Policy and the California Privacy Notice. If you are an individual referenced in this section, please read our California Privacy Notice and note that certain sections of the California Privacy Notice reference back to this General Privacy Policy (such as detailed information on how to exercise privacy rights).
When we are processing personal information in the role or capacity of a processor, Sky Analytica’ processing is subject to the instructions received by Sky Analytica from the appropriate Controller, in which case this Policy will not apply. The term “Controller” means the natural or legal person that, alone or jointly with others, determines the purposes and means of processing personal information.
This Policy applies to all Sky Analytica platforms (e.g., websites, apps, etc.) that contain a link to this Policy, including, without limitation www.skyra.ai/privacy/. The term “Services” means Sky Analytica’ services offered on or through such platforms from time to time, all of which are subject to change in the sole discretion of Sky Analytica.
If you are a User, your access to and use of our Services are subject to our Terms and Conditions, which define some of the terms used throughout this Policy. Please make sure that you have carefully read and understand the Terms and Conditions before you use our Services. By using our Services, you accept the Terms and Conditions, and acknowledge and agree that you have read and fully understand and agree to our privacy practices as described in this Policy. If you do not feel comfortable with any part of this Policy or our Terms and Conditions, you must not use or access our Services.
2. Processing of Personal Information Covered Under this Policy.
A. USERS.
i. Collection of Personal Information
When you use our Services, we may collect personal information about you. The types of categories or personal information that we may collect about you include:
a. Information You Provide to Us Directly
You may provide your personal information to us when you use our Services, contact us with inquiries, engage with our chatbot or other similar technology on the platforms or Services, respond to surveys, or otherwise access or use our Services. This information may include:
Personal Identifiers and records information – We may collect and process information such as name, alias, email address, company name, phone number, or other similar identifiers.
Access Credential Information – In connection with your User account, we will process username, password, unique User identification number, etc.
Sensitive Data or Sensitive Personal Information – as these terms are defined under applicable data protection and privacy laws, including precise geolocation (see below for further information). We do not use or disclose your sensitive data or sensitive personal information for purposes other than to perform the services reasonably expected by an average consumer, for security and legal reasons, with your consent, and/or for other purposes permitted by applicable law.
b. Information Received From You as Part of Your Communications
When you use our Services, complete electronic forms, or contact us, by online chat, email, phone or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; information that you voluntarily provide to us; the nature and content of your communication; the purpose of the interaction; and the action we took in response to your inquiry or request.
c. Information Collected Automatically
We also may collect and store certain information about you and your device(s) automatically when you access or use our platforms and Services, including, without limitation, on our websites and engaging with our online chat functionality. This collection may include the use of, among other technology, cookies and similar technologies as described in Section 3 (Cookies and Similar Technologies) of this Policy. This information may include:
Technical Information – We collect technical information associated with your activity on our platforms and/or Services and may include information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, personal and online identifiers, and other information such as your device type and version of the app that is in use.
Usage Information – This may include the webpage that you were visiting before accessing our platforms and Services, the pages or features of our platforms and Services that you browsed to inform us which part of our platform and Services you visit and how much time you spend there.
Platform Preferences – We collect information about your preferences to make your use of the platforms and Services more productive.
d. Location Information
When you use the Services, we may collect and store general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating
system or browser, we may also collect and store the precise location of your device when our apps are running in the foreground or background of your device.
ii. Use of Your Personal Information
We may use the information we collect about you for various purposes as described below.
a. To Provide You with the Services
We use your information to provide you the Services. For example, we use your email address to log a service ticket when you call our call center for support. In performing or providing the Services, we may disclose your information to another party or person to facilitate the performance or delivery of the Services. In such an event, we enter into contractual agreements with such parties or persons to protect your information.
b. To Maintain and Improve the Platforms and Services
We use your information for our everyday business operations such as auditing, administration of the Services and business activities, fulfillment, analytics, debugging to identify and repair errors that impair existing intended functionality, conducting internal research for technological development and demonstration, and undertaking activities to verify or maintain the quality or safety of our Platforms and Services. Your information may also be used to improve the content and/or functionality of the Services. We may use your information to help us enhance offerings for Sky Analytica and our partners. We may process your information, either on an individual level or aggregated with information from or about Users, to analyze trends in the use of our Services and to improve and enhance our Services. We may also use aggregate information about Users and their activities in connection with our Services to provide suggestions or recommendations to our partners that deploy software on our platform.
c. To Communicate with You
We use your information to communicate with you. In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services. We monitor these messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes.
d. For Account and Network Security Purposes
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your personal information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activity or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.
e. To Maintain Legal and Regulatory Compliance
Our Services are subject to certain laws and regulations which may require us to process your personal information.
f. To Enforce Compliance with Our Agreements and Policies
When you access or use our Services, you are bound to our Terms and Conditions (if you are a User), and this Policy. To ensure you comply with them, we process your personal information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your personal information to investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.
g. To Protect You, Others, and Our Business
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms and Conditions, to comply with the law, and to protect against security risks.
We may also use aggregate information about Users and their activities in connection with our Services to provide suggestions or recommendations to partners relating to their marketing activities and the use of our Services.
i. For Our Business Purposes
We may use your information for any other purpose disclosed to you at the time we collect the information, or otherwise with your consent.
iii. Disclosing Personal Information
We may provide your personal information, as described in Section 2.A.i of this Policy, to third parties as described below.
a. To Third Parties when Required or Permitted by Law
We may be required to provide your personal information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.
b. With Your Consent or at Your Direction or Instruction
We also may provide your information to third parties with your consent or at your direction.
We use cookies, web beacons, pixels, session replay/screen capture, and similar technologies to collect information and personalize your experience with our Services. When we use session replay technology, we may collect on a real-time basis information on how you use and navigate the Services. This may include mouse movements and how you scroll through the Services, but we do not collect keystroke data. Additional information on other technologies we may use is set forth below.
For information on your opt-out rights under applicable data protection and privacy laws, please see Section 8 (Your Rights and Choices) of this Policy.
A. Cookies
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.
How We Use Cookies – We use first-party and third-party cookies for the following purposes:
to make our Services function properly;
to improve our Services;
to provide a secure browsing experience during your use of our Services.
How to Manage Cookies – You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of our Services. For more information on cookies and how to disable cookies visit www.ftc.gov/ftc/cookies.shtm or https://www.usa.gov/optout_instructions.shtml.
B. Web Beacons
Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our platforms to deliver or communicate with cookies, in order to track and measure the performance of our platforms and Services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).
Sky Analytica has implemented administrative, organizational, technical, and physical security controls that are designed to safeguard personal information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any information to Sky Analytica.
Please recognize that protecting your personal information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords as appropriate, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in Section 12 (Contact Us) of this Policy.
Our retention of your personal information is based upon several factors, including without limitation, the following:
The length of time necessary to fulfill the purpose(s) for which we collected the personal information;
When the company or business that you are affiliated, associated, or connected with, ceases to maintain a business relationship with us;
The length of time it is reasonable to keep records to demonstrate that we have fulfilled our business and legal duties and obligations and contractual commitments (as applicable);
Any limitation periods within which claims can be made;
Any retention periods prescribed by law or recommended by regulators, professional bodies, or associations; and
The existence of any relevant legal proceedings.
A. Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian of a child under the age of 16 and believe he or she has disclosed personal information to us, please contact us at privacy@skyra.ai. A parent or guardian of a child under age 16 may review and request deletion of the child’s personal information. Parents or guardians should closely monitor their User accounts to ensure that the accounts are properly used.
B. In connection with our business-to-business relationships, we do not knowingly process any personal information of or about a child.
C. If we become aware that personal information we collected is associated with a minor under 16 years of age, we will delete that personal information.
A. Your Rights.
You may have rights under certain data protection and privacy laws pertaining to our processing of your personal information. These rights are not absolute, meaning that, as permitted under applicable data protection and privacy laws, we may not be obligated to comply with your request and we can limit the frequency of your requests. For all requests, we will need to verify the identity of the data subject and, if applicable, the identity and authority of the person submitting the request on behalf of the data subject. If we are unable to confirm or validate the identity of the data subject and, if applicable, the identity and authority of the requestor if different than the data subject, then we may reject or deny the request. Subject to applicable data protection and privacy laws, you can exercise your rights free of charge.
Subject to applicable data protection and privacy laws, the following rights may be available:
Type of Right | Description | Exercising Right |
Right of Access/Right to Know/Right to Data Portability | This right provides an individual with the opportunity to know what personal information has been collected about them, including the specific pieces of personal information and the right to receive a copy of the personal information in a portable and, to the extent technically feasible, a readily usable format. | You can exercise this right please contact us at privacy@skyra.ai |
Right of Deletion | This right provides an individual with the opportunity to request deletion of personal information. Notwithstanding the fact that a data subject may exercise a right to delete personal information, please note that we will keep a record of all rights requests and we may retain personal information even after receiving and processing a right of deletion request if such retention is permitted or required under applicable data protection and privacy laws. | You can exercise this right please contact us at privacy@skyra.ai |
Right to Correct or Rectify Personal Information | Taking into account the nature of the personal information and the purposes of the processing, this right provides an individual with the ability to correct or update inaccurate personal information that we hold about the individual. | Please login to your account and correct or update your information. |
Right to Appeal | This right provides an individual with the opportunity to appeal a decision made by us in connection with a rights request. | Contact us at privacy@skyra.ai and provide (i) your first and last name, email address, and address of residency; (ii) the date that you initially submitted the request; (iii) an overview of the decision you are appealing; and (iv) include the following in the subject line “DSR – Appeal”. |
Right of Non-Discrimination and Non Retaliation | This right provides an individual with the right to not be discriminated against as a result of exercising a right provided under applicable data protection and privacy laws. Generally, this right prohibits a Controller from (a) denying an individual access to or use of goods and services, (b) charging different prices or rates for goods and services, or (c) providing a different level or quality of goods or services, as a result of the individual exercising a right under data protection and privacy laws. | Sky Analytica does not discriminate or retaliate against individuals for exercising applicable privacy rights. If you feel that you have been subject to discrimination as a result of exercising a right provided under data protection and privacy laws, please contact us at mailto:privacy@skyra.ai and provide (i) your first and last name, email address and address of residency; (ii) an explanation of the right(s) exercised and the alleged discriminatory treatment; and (iii) in the subject line include “Discriminatory Treatment – DSR”. |
Right to Limit the Use and Disclosure of Sensitive Personal Information | Under the CPRA, this right provides an individual with the opportunity to direct a business that collects sensitive personal information about the individual to limit its use of the individual’s sensitive personal information to only the use necessary to perform the services or provide the goods reasonably expected by the average individual who requests those services or goods or as otherwise permitted under applicable data protection and | Sky Analytica does not use sensitive personal information for the purpose of inferring characteristics about an individual, therefore we do not offer a path to exercise this right. However, all other rights applicable to personal information are available for sensitive personal information as well. You may exercise any of the other rights available to you, such as the Right of Deletion or the Right to Opt-Out. |
| privacy laws. This right is limited to sensitive personal information used for the purpose of inferring characteristics about an individual. |
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Right to Withdraw Consent | This right provides individuals with the opportunity to withdraw their consent where Sky Analytica has collected their personal information on the basis of such consent. | To withdraw consent where you have previously given your consent to Sky Analytica, please contact us at mailto:privacy@skyra.ai and provide (i) your first and last name, business email address, and address of residency; (ii) an explanation of where you provided your consent to Sky Analytica; and (iii) in the subject line include “Withdraw Consent – DSR”. |
Right to Opt-out of Profiling | This right provides individuals with the opportunity to opt out of profiling. The term profiling has specific definitions under state laws and typically means automated processing to analyze an individual’s economic situation, health, personal preferences, interests, reliability, behavior, location or movements in a way that would produce a legal or similarly significant effect. | Sky Analytica does not engage in this type of profiling of individuals. |
Authorized Agent Requests. For authorized agents submitting a request on behalf of a data subject, please contact us at mailto:privacy@skyra.ai and provide (i) the first and last names and email address for the data subject, (ii) the first and last names and business contact information for the agent, (iii) evidence of authority (e.g., power of attorney, etc.), (iv) the right(s) being exercised, and (v) in the subject line include “Authorized Agent Request”.
Contact Sky Analytica by Phone: If you do not have access to email or based on your personal preference, you may exercise any of the rights available to you by calling us at 917-239-2001.
(iii) the right to deletion. In your email, please provide (a) your first and last name, email address and address of residency; (b) identify the right(s) being exercised; and (c) in the subject line include “DSR Request”.
B. Your Additional Choices.
You can unsubscribe from our marketing or promotional emails and text messages by using the unsubscribe mechanism in the communication. We will still send you transactional, information, and relationship communications about the use of our Services, platforms and/or the relationship between us and you.
Please see Section 3 (Cookies and Similar Technologies) of this Policy.
Under Nevada Revised Statutes Chapter 603A (Security and Privacy of Personal Information) (“Nevada Privacy Law”), companies that qualify as an Operator under Nevada Privacy Law must satisfy certain requirements pertaining to “Covered Information.” The term “Covered Information” is defined to include the following items of personally identifiable information: (1) first and last name, (2) home or other physical address,
(3) email address, (4) phone number, (5) social security number, (6) an identifier that allows a specific person to be contacted either physically or online, and (7) any other information concerning a person collected fromthe person through the Internet website or online serv ice of the operator and maintained by the operator or data broker in combination with an identifier in a form that makes the information personally identifiable. Under Nevada Privacy Law, certain Nevada consumers may opt-out of the sale of Covered Information, with “sale” being defined as the exchange of Covered Information for monetary consideration. We do not believe that we sell Covered Information under Nevada Privacy Law; however, we do offer an opt-out of the sale or sharing of personal information to satisfy requirements under other data protection and privacy laws and this right is available to Nevada residents as well.
The personal information processed in connection with this Policy may be stored and processed on servers located in the United States and other global locations, which means that if you reside outside of the United States your personal information will be transferred, stored, and processed outside of the country or jurisdiction in which you reside.
If you have any questions or concerns relating to this Policy or our privacy practices, please contact us at privacy@skyra.ai or:
Sky Analytica Corporation 1280 Lexington Ave Ste. 2,
# 1056,New York, NY 10028
This Policy may be subject to updates from time to time with or without notice. We recommend that you periodically review this Policy. In the event of any changes to this Policy, we will determine whether or not notice is required and, if notice is required, we will provide appropriate notice taking into account the nature of the changes. Your continued use of our Services after any updates to this Policy constitutes your agreement and acceptance of this Policy as updated. In the event that you disagree with the changes, your only remedy is to cease using the Services.
